Refund & Returns Policy

Our promise to you is built on absolute confidence in the quality of the hardware. SuperBox for Sale backs all Android TV devices with an ironclad 30-Day Money-Back Guarantee. If you are not completely satisfied with your SuperBox S6, S7, or S8 model, the return process is designed to be as transparent, efficient, and hassle-free as possible.

Policy Summary at a Glance

All authorized return merchandise must be securely packaged and routed back to our Chino distribution facility using an approved tracked carrier. Review our shipping and transit policy for transit packaging standards, recommended parcel insurance guidelines, and carrier drop-off protocols to avoid physical transit damage that could invalidate return inspection approval.

What Qualifies for a Return

To ensure a smooth processing experience and guarantee eligibility for a full refund, your return must meet all of the following criteria:

• The hardware must be returned in its original, undamaged retail packaging.
• All original accessories must be included: the HDMI cable, the Voice Remote, the power adapter, and all printed documentation.
• The physical hardware unit must be free from drops, liquid damage, or cosmetic destruction caused after delivery.
• The device serial numbers must remain intact, clearly legible, and match the original sales record.
• The hardware must retain its original factory firmware without any unauthorised root access or modifications.
• The return request must be initiated within the 30-day return window.

When technical malfunctions or hardware failures occur past the initial 30-day post-delivery refund threshold, protection seamlessly switches to our warranty coverage terms, allowing customers to receive full hardware replacements throughout the remaining 11 months of their coverage term.

What Does NOT Qualify for a Return

SuperBox for Sale cannot accept returns under the following conditions:

• Hardware that has been physically damaged, dismantled, or modified by the user after delivery.
• Returns missing crucial accessories such as the Voice Remote or proprietary power supply.
• Devices where the original operating system has been tampered with, wiped, or flashed with unauthorised third-party firmware.
• Requests initiated after the 30-day return window has expired.
• Hardware purchased from unauthorised third-party resellers for Sale.

In rare scenarios where return inspection determinations or refund amounts require formal reconsideration, cases are routed directly through the structured dispute resolution framework, providing customers with transparent mediation steps and senior management review.

Pre-Shipment Order Cancellations

If you need to cancel an order before it ships, contact the support team immediately. Orders placed before 2:00 PM EST may be cancelled same-day. Orders already packaged and scanned into the carrier system cannot be intercepted mid-fulfillment, and the standard return policy will apply once the hardware arrives at your address.

Prior to posting any physical unit back to our facilities, buyers must reach our customer service specialists to secure an official Return Merchandise Authorization (RMA) number; parcels received without an associated RMA barcode cannot be processed by warehouse receiving staff.

The Step-by-Step RMA Process

To initiate a return, you must follow the official Return Merchandise Authorisation (RMA) workflow. Packages sent back without an authorised RMA number will be rejected at the warehouse dock.

1. Request Your RMA: Contact the support team via email at support@superboxforsale.com or through the WhatsApp support line at +1 (945) 254 6147. Provide your order number and a clear explanation of the reason for the return.
2. Receive Your RMA Number: Within 2 to 4 hours of your request, a support agent will review your case and issue a unique RMA number along with detailed packing and shipping instructions.
3. Pack and Ship the Hardware: Securely pack the hardware and all original accessories into a sturdy outer shipping box. Attach the provided prepaid return label. You may hand the package to your postal mail carrier or drop it off at any authorized carrier drop-off location (USPS, FedEx, or UPS).
4. Warehouse Inspection and Refund: Once the package arrives at the Chino facility, technicians will inspect the hardware to verify its condition and confirm all accessories are present. Upon successful verification, your refund will be authorised and processed within 1 business day.

Every entry-level and mid-range model across the SuperBox S6 family receives the exact same 30-day money-back safeguard as premium releases, guaranteeing equal consumer rights regardless of unit tier or price point.

Defective Product Returns vs. Discretionary Returns

For both defective merchandise and discretionary returns (customer remorse or change of mind), SuperBox for Sale provides a 100% free prepaid return shipping label. There are zero restocking fees ($0.00) and zero return shipping fees deducted from your refund. Returns must be initiated within 30 days of delivery, and the hardware must be in new, original condition with all included factory accessories.

Inspection Criteria

The warehouse team inspects every returned unit against a standardised checklist. Units are checked for physical damage, tampering, missing accessories, serial number integrity, and firmware state. Any unit that fails inspection due to post-delivery damage or missing components will have the refund reduced or declined. If significant damage is discovered, you will be photographically notified before any determination is made.

Refund Payment Method and Bank Clearance

All approved refunds are strictly processed back to the original method of payment used during checkout. SuperBox for Sale cannot issue refunds to alternative credit cards, different PayPal accounts, or via wire transfer. Our billing department issues your refund within 1 business day of receipt and verification. Depending on your financial institution (card issuer or PayPal), credit typically reflects on your account within 1 to 3 business days.

Damaged or Missing Shipment Claims

If your package arrives visibly damaged by the carrier, or if you open the box to discover missing accessories, you must report this within 48 hours of the delivery timestamp. Take clear photographs of the damaged shipping box, the packaging material inside, and the hardware itself, then forward these to support@superboxforsale.com. Failure to report transit damage within this 48-hour window may result in a denial of the claim, as carriers require timely documentation for freight damage investigations.

Hardware Exchange Option

If you prefer an exchange rather than a flat refund, that option is fully supported. Whether you need to swap a defective unit for the exact same model or wish to upgrade from an S6 Pro to an S8 Ultra, state this preference during Step 1 of the RMA process. The support team will seamlessly apply your credited balance toward the upgraded hardware, and you only pay the price difference.

Frequently Asked Questions

• Can I return my SuperBox if I bought it as a gift? Yes, but the refund will be issued to the original payment method on the order. Contact support for gift return coordination.
• What if the box is opened but unused? Open-box hardware in fully original condition with all accessories is eligible for a full return within 30 days.
• How do I track my return shipment? Use the tracking number provided by your chosen carrier. Once the warehouse confirms receipt, you will receive an email notification.
• Can I return accessories without the box unit? Accessories (Voice Remote, power adapter) may only be returned as part of a complete hardware return. Standalone accessory returns are handled on a case-by-case basis.

Contact for Returns

Every genuine Android TV box purchased from SuperBox for Sale is protected by an unconditional 30-Day Money-Back Guarantee with zero restocking fees. For step-by-step Return Merchandise Authorization (RMA) procedures, physical inspection standards, and bank clearance timelines, consult our official SuperBox 30-Day Return & Refund Protocol (PDF)