Hiring: E-Commerce Brand Manager & Operations Director (US Remote)

• Company: SuperBox for Sale (superboxforsale.com)
• Employment Status: Full-Time (Executive W-2 or Senior Contractor Agreement)
• Openings: 1 Position (General Management, Brand Governance & Operational Scaling)
• Location: Remote — United States (Candidates must legally reside within the continental US)
• Compensation: $85,000 – $115,000 base salary ($40.85 – $55.25 per hour equivalent), plus quarterly executive profit-sharing bonuses and executive tech stipend

About SuperBox for Sale

SuperBox for Sale is an established authorized North American distributor of premium Android media hubs, supplying authentic SuperBox hardware—including the S6, S7, and flagship S8 generations—directly to home theater enthusiasts, cord-cutters, and families across the United States and Canada.

Because our media hubs represent a substantial consumer investment ($300 to $400+ per unit), scaling our brand cannot depend on chaotic, disjointed marketing tactics or sloppy logistics. Every customer touchpoint—from the initial Google ad or creator review, through our high-speed checkout experience, to physical warehouse unboxing and long-term technical support—must project absolute credibility, operational discipline, and uncompromising reliability. The E-Commerce Brand Manager & Operations Director serves as the general manager of our business engine, orchestrating cross-functional teams, managing unit economics, and aligning commercial growth with flawless execution.

Strategic Purpose of the Role

We are seeking a commercially seasoned, analytical, and systems-minded E-Commerce Brand Manager & Operations Director to take comprehensive ownership of our day-to-day business ecosystem. In this executive capacity, you will not be a passive coordinator; you will be the operational linchpin connecting customer acquisition, web technology, supply chain forecasting, and post-purchase customer satisfaction.

Reporting directly to the executive leadership team, you will synchronize the efforts of our Digital Media Buyer, SEO Specialist, Webmaster, Copywriters, Video Creators, Warehouse Logistics Team, and Customer Support Leads. Your mandate is to eliminate operational friction, safeguard our gross margins, maintain healthy cash flow cycles, and ensure that our brand maintains its position as the most trusted authorized SuperBox distributor in North America.

Weekly Cadence & Operational Rhythm

• Standard Operating Hours: 9:00 AM – 5:30 PM EST (6:00 AM – 2:30 PM PST), Monday through Friday, with occasional executive availability during high-stakes commercial retail campaigns.
• Operational Rhythm: Mondays commence with holistic P&L and channel contribution audits, evaluating blended marketing efficiency (MER), conversion rates, support ticket backlogs, and inventory burn velocity. Tuesdays through Thursdays are dedicated to cross-functional alignment sprints—unblocking media buying scale, reviewing storefront UI/UX deployments, auditing warehouse fulfillment speed, and optimizing merchant processing health. Fridays focus on forward-looking supply chain forecasting, reviewing weekly customer sentiment reports, and presenting executive performance scorecards to ownership.
• Peak Commercial Management: Directing overall brand preparedness and inventory staging during high-velocity sales quarters, specifically Q4 holiday retail (Black Friday through Cyber Week), major sports championship rushes (NFL Super Bowl viewing season), and new hardware generation launches.

Key Operational Responsibilities

1. Cross-Functional Team Leadership & Departmental Synergy

You will unify our distributed remote and on-site specialists into a high-accountability commercial unit. Rather than allowing marketing, technical development, customer service, and warehouse fulfillment to operate in isolated silos, you will establish clear shared KPIs and direct inter-departmental communication. You will ensure that marketing promotions never outpace warehouse picking capacity, that common customer support pain points immediately inform website copy updates, and that upcoming flagship product rollouts are supported simultaneously by educational video assets, search-optimized landing pages, and affiliate partner review waves.

2. E-Commerce P&L Management & Unit Economics Governance

You think like an equity-minded business owner. You will maintain daily oversight of our contribution margins, scrutinizing how ad spend, merchant gateway fees (Stripe/PayPal/Authorize.net), shipping freight expenses, packaging costs, and return rates interact to produce net profitability. You will implement disciplined margin guardrails across promotional discount structures, monitor customer acquisition costs (blended CAC) against 30-day repeat accessory purchases, and manage rolling operating budgets to ensure marketing capital is consistently deployed toward high-yield channels.

3. Inventory Forecasting, Logistics Governance & Supply Chain Rhythm

Consumer hardware distribution requires tight coordination with manufacturing freight timelines and seasonal retail velocity. You will build predictive inventory models factoring in container sea-freight transit times, domestic air-cargo replenishment schedules, and average daily unit burn rates. Working directly with our warehouse operations team, you will prevent out-of-stock scenarios during peak holiday quarters while avoiding excess carrying costs on aging inventory tiers. You will establish strict quality assurance standards for inbound receiving, monitor shipping carrier performance (USPS, UPS, FedEx), and optimize bulk pallet distribution for wholesale reseller channels.

4. Brand Equity Defense, Channel Integrity & Anti-Counterfeit Strategy

Operating in an industry fraught with grey-market arbitrage, counterfeit clones, and unverified third-party sellers requires proactive brand protection. You will enforce our Minimum Advertised Price (MAP) policies across digital retail channels, guiding legal interventions and partner suspensions against rogue distributors who undermine our pricing stability. You will champion our authorized status, ensuring that our storefront, social channels, and customer communication continually communicate the legal and technical safeguards of authentic warranty protection, preserving consumer trust against cut-rate competitors.

5. Merchant Risk Management, Gateway Health & Chargeback Mitigation

High average order values ($300+) naturally attract elevated scrutiny from banking institutions and credit card processing networks. You will actively manage our payment processing infrastructure, collaborating with our Webmaster and fraud prevention partners to monitor transaction velocity, chargeback ratios, and friendly fraud claims. You will maintain structured address verification rules (AVS/CVV), implement clear customer dispute workflows, and foster transparent relationships with merchant underwriting partners to guarantee uninterrupted transaction processing capabilities throughout the year.

Candidate Profile & Professional Qualifications

Proven E-Commerce General Management Track Record

You bring at least five to seven years of progressive operational management experience in direct-to-consumer (D2C) e-commerce, consumer technology, or hardware distribution, including at least two to three years in a brand director, e-commerce manager, or head of operations role. You have a demonstrable track record managing eight-figure annual gross revenue pipelines, supervising cross-functional creative, technical, and logistics talent, and scaling direct-to-consumer storefronts profitably. Candidates with background experience in consumer electronics, streaming hardware, or smart home equipment will generate immediate organizational momentum.

Financial Rigor & Strategic Business Acumen

You are thoroughly comfortable dissecting financial statements, calculating contribution margin dollars, and modeling inventory cash-conversion cycles. You understand the direct financial implications of a 1% shift in conversion rate, a 50-cent increase in freight packaging, or a 2% uptick in chargeback disputes. You do not make strategic decisions based on intuition alone; you rely on empirical data modeling, validating assumptions through analytics platforms and operational cost ledgers.

Empathetic Leadership & High Emotional Intelligence

Managing a hybrid workforce spanning remote creative specialists, software developers, customer care representatives, and on-site warehouse logistics teams requires exceptional communication finesse. You possess the executive presence to command respect, the patience to listen to frontline customer support feedback, and the decisiveness to resolve inter-departmental bottlenecks without unnecessary corporate politics. You inspire accountability, setting transparent performance expectations and celebrating collective team achievements.

Home Office & Executive Infrastructure Requirements

Because this leadership role involves high-level strategic alignment, cross-departmental video conferencing, and managing real-time data dashboards, you must operate from an established executive workspace equipped with:

• Executive Computing Setup: A high-performance workstation or modern laptop running Windows 10/11 or macOS with a minimum of 16 GB to 32 GB RAM, high-speed SSD storage, and dual high-resolution monitors to navigate complex financial models, analytics dashboards, and communication streams simultaneously.
• Broadband Connectivity: A dedicated, business-grade broadband internet connection delivering at least 100 Mbps download and 25 Mbps upload speeds, connected via direct hardwired Ethernet to ensure flawless performance during executive strategy calls.
• Professional Office Environment: A private, dedicated home office space with professional video framing and a high-definition noise-canceling audio setup suitable for representing the company during high-stakes partner negotiations and supplier syncs.

Executive Compensation, Growth & Perks

• Base Salary: $85,000 to $115,000 per year (or $40.85 – $55.25 per hour equivalent), tailored to your relevant D2C scale experience, financial acumen, and leadership pedigree.
• Quarterly Executive Profit-Sharing: Direct quarterly performance bonuses tied to overall net profitability, contribution margin growth, and company-wide operational efficiency targets.
• Hardware Lab Kit & Executive Tooling Allowance: Complimentary flagship SuperBox hardware suites (S6, S7, S8) for your home setup, accompanied by a dedicated software/equipment stipend to maintain optimal management tools.
• High Operational Autonomy: Broad operational authority to restructure departmental workflows, evaluate new software vendors, pioneer operational protocols, and directly steer the commercial expansion of our North American brand footprint.

Application Instructions

To submit your executive application for this position, please send an email directly to careers@superboxforsale.com with the following subject line:

Executive Application: E-Commerce Brand & Operations Director – [Your Full Name]

Please include the following three elements in your application email:

1. Your Comprehensive Resume / Executive Dossier: Highlighting your past leadership roles in e-commerce brand management, revenue milestones achieved, team sizes directed, and relevant consumer technology or physical hardware experience.
2. An Operational Leadership Case Study: Describe a specific instance where you took ownership of an e-commerce brand or product line experiencing operational friction (e.g., rising acquisition costs, stockouts, fulfillment backlogs, or margin compression). Outline your strategic diagnosis, the cross-functional interventions you enacted, and the measurable financial turnaround achieved over a 6- to 12-month timeframe.
3. A Strategic General Management Challenge (300 words max): Suppose that 6 weeks prior to Black Friday, you discover that a delayed overseas container has cut your projected Q4 inventory of flagship SuperBox S8 units by 35%, while our Meta and Google ad campaigns are already pacing profitably toward record revenue projections. Simultaneously, our payment processing gateway flags an uptick in friendly fraud chargebacks. Detail your step-by-step executive action plan to re-balance marketing spend, prioritize inventory distribution across direct-to-consumer and wholesale dealer channels, protect merchant account health, and safeguard overall net profitability.

SuperBox for Sale is an Equal Opportunity Employer. We value commercial tenacity, transparent servant leadership, and an uncompromising dedication to operational excellence.